Scaling an operation isn't doing more of the same — it's redesigning how work flows. Here are the lessons I've used most, from a single factory in Brazil to an operation with 5 global hubs.
1. Process before tooling
Automating a bad process just makes the mistake happen faster. Map the flow, remove the waste, and only then pick the technology.
2. Metrics the team understands
A KPI is only worth it if the person who influences it can read it and act. Prefer a few clear numbers over a dashboard no one opens.
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